About websites…
My goal is to provide you with a high-quality website that efficiently and authentically communicates its purpose to your viewers. During your free consultation, I will do my best to determine what sort of site will best suit your needs.
I am an artist, and designing websites that are visually pleasing is my priority. However, it’s equally important that I build websites that are easy to navigate, mobile responsive, secure, and quick to load.
Above all else, I create websites that realize the dreams, expectations, and needs of my clients!
About logo and graphic design…
Custom logo designs “from paper to pixel” are my passion. Logos and graphics designed by me do not incorporate “clip art”, AI, or similar sources.
About social media and blogging…
Creating and maintaining a successful blog or social media presence takes hard work, dedication, and more hard work. (Don’t let anyone tell you otherwise!) Like all business marketing, unless you hire someone to manage it for you, all of that work falls upon your shoulders. During your free consultation, we will discuss social media and blogging options, and narrow down what best fits the needs of your business and life. This will allow you to gain maximum exposure and impact, while minimizing the amount of work required.
About pricing…
I try to keep pricing simple and flexible, and create pricing packages that best fit each client. I always strive to find the most efficient and economical solution. For instance, if you are a nonprofit organization, I can connect you to free or low-cost web hosting options.
Websites & Logos: New website, redesign, and logo design projects cost a flat fee. Websites begin at $1,400 (though there are exceptions that may cost significantly less) and can cost as much as $15,000. Package pricing deals are often available (ex: website and logo bundles). For these larger projects, I create personalized proposals, presenting all options and costs for your approval.
For smaller projects, I usually charge by the hour – $95/hour, calculated by tenths of an hour, with no minimum fee. Content changes are billed on an hourly basis, and usually take between one and three tenths of an hour to complete (thus costing between $9.50 and $28.50).
Maintenance is offered on a monthly subscription basis, costing between $25 and $100 per month.
A note about evening, weekend, and rush projects:
Although my normal business hours run from Monday through Friday, I am often available after-hours to accommodate emergencies and time-sensitive requests. In these instances, I may charge up to twice the normal rate. Pricing factors for these situations include how much advance notice I receive and the breadth of the work required. I thank you for your understanding.
Refund Policy
At Silver Rockets Web & Graphic Design, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines our terms regarding refunds, cancellations, and general fulfillment procedures. Please review this policy carefully.
Eligibility for Refunds
- Refunds are available only for pre-paid services that meet the following conditions:
- The cancellation request is made prior to commencement of work.
- The work has not been completed, either fully or partially.
Non-Refundable Items
- Payments, including down payments, made for completed or partially completed services already rendered.
- Any digital products, downloadable materials, or resources provided by Silver Rockets.
- Products, services, or downloadable materials purchased through third parties may come with different return and refund policies.
How to Request a Refund
- To request a refund, please email us at with your full name, payment details, and reason for the request.
- If approved, refunds will be processed within 14 business days after approval.
Cancellation Policy
For Scheduled Meetings
- Cancellations made more than 48 hours before the scheduled session are eligible for rescheduling or a full refund.
- Cancellations made less than 48 hours in advance may incur a $15 cancellation fee.
- No-shows may incur a $45 cancellation fee plus compensation for time spent and any applicable travel costs.
For Website Maintenance Subscriptions and Packages
- Subscriptions can be canceled anytime; however, refunds must be requested prior to 14 days following the first date of the subscription. If maintenance services have already been delivered, the refund amount may be subject to prorated fees.
- Cancellation fees may be incurred if the designer spends time transferring and/or backing out of accounts, communicating with new designers, or if they must spend time on other cancellation-related tasks.
For Design Services
- Refunds for down payments toward design services can only issued prior to commencement of work.
- If the designer has committed up to or less than half of the time required to complete a project, then the client may be excused from paying the remaining 50% fee.
- Upon cancellation, if the designer has committed more than half of the time required to complete a project, then the client may still owe a balance toward the final fee.
- Any third party fees incurred during the duration of the project must be reimbursed to the designer upon cancellation.
- Additional cancellation fees may be incurred if the designer spends time transferring and/or backing out of accounts, communicating with new designers, or if they must spend time on other cancellation-related tasks.
How to Cancel
Fulfillment of Services
Delivery
- Services and materials will be delivered through the channels and means agreed upon by the client and designer during the initial proposal phase.
- Websites are “complete” once they have launched live on the client’s hosting service and Silver Rockets has sent the final project invoice.
- Website maintenance is conducted at least twice weekly. Updates to software are conducted after Silver Rockets has determined that the new versions may be stable and safe enough to use with the client’s website.
- Silver Rockets cannot vouch for or guarantee the integrity and stability of every third party software update; therefore, Silver Rockets can only guess when these are safe enough to implement. Bearing this in mind, every update assumes a risk. However, considering the ever-shifting security landscape, the benefits of updating website software components always outweigh the risks.
Customer Responsibilities
- It is the client’s responsible for ensuring availability and delivering required materials in a timely manner.
- The client must maintain web hosting subscriptions, domain name licenses, and service license renewals.
- When requested Silver Rockets may handle these tasks for the client, for an additional nominal fee.
Contact Us
If you have any questions about our policies, please reach out to us at:
- Email:
- Phone: 541-621-4190
Thank you for choosing Silver Rockets Web and Graphic Design!
Looking for our privacy policy?
You may view our privacy policy here:
https://silver-rockets.com/privacy-policy
